Refund policy
Return & Refund Policy
Last updated: [Insert Date]
At Sweet Prints™, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging.
- Include all original accessories and components.
- Be accompanied by proof of purchase.
To initiate a return, please contact our customer support team by email.
If your return is approved, we will provide you with detailed return instructions, including where to send your package.
Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
To help us process your request quickly, we may ask for photographs of the item and its packaging.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items, where permitted by applicable law.
Items that have been used, damaged after delivery, or are not returned in their original condition may not qualify for a refund unless required by law.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different product or variation, please request a return for your eligible item and place a new order once your return has been approved.
European Union Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To qualify:
- You must notify us within the 14-day withdrawal period.
- The item must be unused and returned in its original condition and packaging.
- Proof of purchase is required.
This statutory right does not affect your additional rights under our voluntary 30-Day Return Policy.
Please note that certain products, including personalized items, may be exempt from this right where permitted by applicable law.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate solution at no additional cost.
For all other eligible returns, the customer may be responsible for the return shipping costs, unless otherwise required by applicable consumer protection laws.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact our customer support team.
Order Cancellations
Orders may only be cancelled before they have entered processing or have been shipped.
Once an order has been processed or dispatched, it can no longer be cancelled and must follow the return procedure after delivery.
Contact
If you have any questions about this Return & Refund Policy, or if you need assistance with a return or refund request, please don't hesitate to contact our customer support team.
Email: sweetpriints@outlook.com
We're always happy to help and will respond as quickly as possible.